-
Your shopping cart is empty!
1.0
General
Throughout
this document, the words “royalselects”, “royaleslect.hk”, ”royalselects.com”,
“us”, “we”, “our” refer to us, royalselects, or our service, royalselects.com,
as is appropriate in the context of the use of the words “you” and “your” refer
to you, the person who is being presented with this document for your
agreement.
Access
to and use of this site and the products and services available through this
site (collectively, the \"services\") are subject to the following
terms, conditions and notices (the \"terms of service\" or “TOS”). By
using the services, you are agreeing to all of the terms of service, as may be
updated by us from time to time.
royalselects.com
reserves the right to make changes to the site, related polices and agreements,
the privacy policy and this TOS at any time. You are advised to check the site
from time to time to check the update or changes to the said policies and
agreements, the privacy policy and the TOS.
The
following Terms and Conditions only apply to ROYALSELECTS Website, powered by royalselects.hk.
2.0
Registration
To
use some of the services or features made available to you on this site you
will need to register. When you register you are required to provide
information about yourself that is true, accurate, current, and complete in all
respects. Should any of your registration information change, please notify us
immediately at the following e-mail address sales@royalselects.com. We may also
change registration requirements from time to time.
In
using the site, you agree to accept responsibility for all activities conducted
through your account. You are responsible for keeping your account and password
secure. If you feel or suspect that the security of your account has been
compromised or if there is unauthorised use of your account, please contact us
immediately. Please refer to our privacy policy for more information on how we
use our personal data.
By
registering for our webshop as a member, you are agreeing to receive regular
newsletters and marketing related emails from royalselects.com. Should you wish
to be removed from our email list, you can unsubscribe or terminate your
account any time.
3.0
Terms of sale
3.1
Our contract
When
you place an order, you will receive an acknowledgement e-mail confirming
receipt of your order. This email will only be an acknowledgement and will not
constitute acceptance of your order. A contract between us for the purchase of
the goods will not be formed until you payment has been approved by us and we
have debited your credit card or paypal account.
3.2
Pricing and Availability
Prices
are shown on the site in Hong Kong Dollars (HKD). Prices displayed on the site
at the time your order is accepted will be honoured except in the case of
obvious error. Whilst we use our best endeavours to ensure that all prices
appearing on the site are accurate, we do not guarantee that they are
error-free and reserve our right to rectify any errors. If we discover an error
in the price of any products that you have ordered, we will inform you as soon
as possible and offer you the option of reconfirming or cancelling your order.
If we are unable to contact you, we will treat the order as cancelled.
If
your credit card is not denominated in Hong Kong Dollars (HKD), the final price
charged in your currency will be calculated by your issuing bank in accordance
with the applicable exchange rate on the day your card issuer processes the
transaction.
Excluding
HKD the currencies shown on the webshop are a guideline and we do not guarantee
that prices remain accurate to the how you will be charged by your bank.
royalselects.com
attempts to be as accurate as possible. However, royalselects.com does not
warrant that product descriptions, prices and details are accurate as errors
may occur. If we discover an error in the price of any goods which you have
ordered we will inform you of this as soon as possible and give you the option
of reconfirming your order at the correct price or cancelling it. Product
availability is not guaranteed. If a product is not available when you order processes
we will notify you by email.
3.3
Payment
We
accept payments made by Visa, MasterCard, American Express, Paypal.
By
placing an order using one of the above Credit card and online payment methods,
you confirm that the Credit card(s) or paypal account used is yours that you
have been authorised by the owner to use it. If your card issuer refuses to
authorise payment to royalselects, we will not be liable for any delay or
non-delivery.
For
bank transfer customer, after you’ve submitted your bank transfer receipt we
will need to verify it with our bank account, once confirmed, your item will be
dispatch.
We
take all reasonable care to make our Site secure. All credit card transactions
on this site are processed using PayPal, a secure online payment gateway that
encrypts your card details in a secure host environment. These details will be
fully encrypted and only used to process card transactions which you have
initiated.
3.4
Customs and import charges
Taxes
and duties applicable to your order depend on the shipping country of your
order:
Hong
Kong orders are not subject to taxes and duties
Customers
purchasing from a country served as Delivery Duty Paid (DDP) will incur
relevant import duty and tax. These costs are included in the final purchase
price. Customers purchasing from a court served as Delivery Duty Unpaid (DDU)
will be charged for items purchased and shipping costs only. Import duty
or tax costs will be invoiced to you directly from HK Post. We recommend you
contact your local customs authority to determine a landed cost prior to
purchase completion.
3.5
Discount codes
Promotional
discount codes – we may from time to time offer promotional discount codes
which may apply in respect of any, or certain specified, purchases made through
this website. The conditions of use relating to any discount code will be
specified at the time of issue.
However
these T&Cs relate to all royalselects.com promotions, competitions and
discount codes (unless otherwise stated):
Only
one promotion code can be used per order.
A
promotion code can’t be used after an order has been placed.
Sale
items are excluded from all discount and promotion codes (unless otherwise
stated). Other selected brand exclusions may also apply.
4.0
Acceptance of your order
Once
you have made your choice and your order has been placed, you will receive an
email acknowledging the details of your order. This email is NOT an acceptance
of your order, just a confirmation that we have received it.
Unless
you cancel your order, acceptance of your order and completion of the contract
between you and royalselects.com will be completed when we email you to confirm
the goods have been dispatched.
We
reserve the right not to accept your order in the event, for example, that we
are unable to obtain authorisation for payment, that shipping restrictions
apply to a particular item, that the item ordered is out of stock or does not
satisfy our quality control standards and is withdrawn, or that you do not meet
the eligibility criteria set out within the TOS.
We
may also refuse to process and therefore accept a transaction for any reason or
refuse service to anyone at any time at our sole discretion. We will not be
liable to you or any third party by reason of our withdrawing any merchandise
from the Site whether or not that merchandise has been sold, removing,
screening or editing any materials or content on the Site, refusing to process
a transaction or unwinding or suspending any transaction after processing has begun.
5.0
Returns and exchanges
5.1
Exchanges
Should
you wish to exchange/return your merchandise please refer to the guideline
below and enter the information included reason(s) of exchange/return in http://www.royalselects.com/index.php?route=account/return/add for your
exchange/return request. Merchandise may be exchanged or returned within 21
days of receiving the goods.
Exchanges/returns
will be processed upon receipt of the regarding merchandise. Acknowledgement of
receipt will be sent electronically following the evaluation process, stating
the outcome and whether the item is eligible for exchange, refund or credit.
Packages
sent without first contacting us will not be accepted.
Should
you need to contact us about any questions please email us at sales@royalselects.com
Customers
are permitted to exchange merchandise other than Excluded items (subject to
Returns/Exchanges Conditions) for a different size in the same colour and style
based on stock availability. If a different size is unavailable then an
alternative style and colour may be considered. If the customer selects
merchandise of lower value than the original merchandise purchased then a cash
coupon will be issued.
5.2
Returns/Exchanges Conditions
Please
refer to the following criteria as a guideline for our returns/exchange policy:
General
Include
our return form and the return merchandise in its original condition.
All
tags, certificates, warranties, care instructions, product labelling,
authenticity cards, extra buttons, hangers, dust bags and boxes (in case of
shoes) are intact and returned together with the merchandise.
Sales/Discounted
merchandise is not eligible for return.
The
merchandise does not fall within the category of “Excluded items” as defined
below;
The
merchandise is in “Sellable Condition” as defined below;
All
returns will be refunded in through your original form of payment.
Returns
that are damaged or soiled may not be accepted and may be sent back to the
customer and/or refund refused.
Upon
dispute, royalselects reserves the right to make the final decision on all
return cases.
Returns
or exchanges outside 14 days of receiving the goods (as the case may be) may be
accepted at the sole discretion of royalselects.
Please
note that customers are responsible for all the fees involved for returning
items. Return packages remain the responsibility of the customer until it is
received by royalselects. Therefore, it is recommended that the customer takes
necessary precautions by using registered and traceable services when returning
the package.
Return
merchandise should be posted to the following address with a completed return
form:
Royalselects
Room
D-G,5/F, Wah Lik Industrial Centre,
459-469
Castle Peak Road,
Tsuen
Wan,
Hong
Kong
5.3
Sellable Condition
“Sellable
condition” means that that the merchandise is still in its original packaging
with the original labels, garment tags, price tags and return tags still
attached; that the merchandise is unworn, unused, unwashed, unaltered and in
the condition originally sold; and that the merchandise is not damaged in any
way.
The
decision as to whether the merchandise is in Sellable Condition remains within royalselects’s
sole discretion and its decision shall be final.
5.4
Cash Coupon
In
the event that a customer is entitled to a Cash Coupon it will be given via
email by us.
Cash
coupons can only be used online at royalselects
Cash
coupons can only be used on orders associated with your original account.
This means, cash coupons cannot be transferred to another person or
account.
Cash
coupon may not be purchased. Cash coupons are provided to you when purchased
items have been returned and the return is eligible for a cash coupon.
Purchase
amounts that exceed the value of the Cash Coupon will require an additional
method of payment for the balance due.
5.5
Replacement or Exchange
Goods
sold are not refundable. Exchange with receipt is allowed within 14 days if
your purchases (for the same item, and where still available) for products are:
-
damaged at the time of
delivery or faulty due to no fault on your part: or
-
incorrectly shipped because
of an error on our part.
To
replace or exchange an item described above, you must retain the sales invoice
and notify us by email at sales@royalselects.com or complete the returning form
in http://www.royalselects.com/index.php?route=account/return/add within 14 days from the
date of delivery of the goods to you specifying the reasons for the exchange.
Requests for exchanges received by us outside this time frame may be
accepted at our discretion only.
Please
Note: Tailor-made items, displayed items, defective items, discounted items,
promotional items, breakable items, or items damaged through normal wear and
tear cannot be returned, exchanged or refunded at any time.
5.6Cancellation
Under
normal circumstances we do not allow the cancellation of an order after the
order has been submitted. Please contact sales@royalselects.com immediately if
there is a specific reason for cancellation.
For
further information please email sales@royalselects.com.
6.0 Product Description and Colours
We
will endeavour to ensure that the content and the product descriptions on royalselects.com
are as accurate and complete as possible. We however do not warrant that
“content” and product descriptions are accurate, complete, current or error
free.
We
have made every effort to display as accurately as possible the colours of our
products that appear on royalselects.hk. However, as computer monitors vary, we
cannot guarantee that your monitor’s display of any colour will be completely
accurate.
7.0
Liability
Views
expressed in any media by the designers, companies or third parties, whose
products are sold on royalselects or with whom we are associated, are their
own. royalselects takes no responsibility for any such views as they do not
necessarily reflect ours.
royalselects
does not guarantee that the use of royalselects and services will be error-free
or that the site or the servers that make it available are free of viruses or
other harmful components. We recommend all users of the Site to ensure they
have up-to-date software, including anti-virus, installed.
Some
events may happen beyond our reasonable control, such as adverse weather. Under
such conditions, we will always do our best to aim at maintaining its services
but will not be responsible for failing to meet any obligations in this TOS.
8.0
Intellectual Property Rights
royalselects consists of software
and “material” (Which is defined as, or includes, images, video, text formats,
styles of presentation, software (including HTML code) are the
intellectual property of royalselects and are protected by intellectual
property and copyright laws and international treaty provisions.
royalselects
is for your personal and non-commercial use only. Any non-personal and/or
commercial use of the material is only permitted when expressly authorised by royalselects
and/or its third party licensors. You may not distribute, reproduce, publish,
sell or license any material contained within the site without prior consent or
authorization of royalselects. Any such unauthorized actions may result in
civil consequences or criminal penalties. royalselects reserves the right to
withdraw or amend any item of the Services without notice. We will not be
liable if for any reason the Site is unavailable at any time and for any
period.
9.0
Trademarks
“royalselects”
and the royalselects logo are registered trademarks of royalselects.hk trademarks may not be
used in connection with any product or service that is not royalselects’s, in
any manner that is likely to cause confusion among customer or in any manner
that disparages or discredits royalselects. You agree not to use royalselects
anywhere without our prior written consent.
10.0
No Waiver
If
you breach the Terms of Service (TOS) and we take no action against you,
we will still be entitled to use our rights and remedies in any other situation
where you breach the TOS.
11.0
Privacy Policy
We
respect the privacy rights of our online visitors and recognise the importance
of protecting your personal information. We have adopted a corporate wide
Privacy Policy that guides how we collect, store, and use the information that
you provide us with.
The
following information is provided by royalselects to enable you to be
fully informed of our Privacy Policies. By visiting royalselects, you are
accepting and consenting to the practices described in this Privacy Policy and
the Terms and Conditions.
royalselects
collects personal information in several ways when you place an order or
register for a service offered by royalselects. By registering, you are
consenting to the collection of your personal data. If an order is placed with
us, we need to hold personal information including your name, email address,
phone numbers, home address, shipping and credit card billing address(es) so
that we can process and fulfill your order. Saved card details will never be
shared with third parties and will only be used to process your order, using
our Payment Service Provider\'s systems.
We
may also obtain information as a result of authentication or identity checks.
Sometimes we may ask for your telephone number. This number may be given to our
courier for delivery services. These details allow us to process your order and
to let you know the status of your order.
We
may also use your personal information to send you marketing updates but only
ever in accordance with your preferences. We do not sell your details to third
party marketing companies.
12.0
Contact Information
If
you have any questions, concerns or notices of violations to these terms and
conditions, please contact us by sending an email to sales@royalselects.com
13.0
Governing Law Jurisdiction
These
website terms and conditions together with all our policies and procedures
shall be governed by and construed in accordance with the laws of Hong Kong
Special Administrative Region of the People’s Republic of China. You hereby
irrevocably agree that the courts of Hong Kong Special Administrative region
shall have exclusive jurisdiction in relation to any claim or dispute
concerning or arising from these terms and the order terms.
These
website terms and conditions were last updated on 15 July, 2015