Terms & Conditions

1.0          General

 

Throughout this document, the words “royalselects”, “royaleslect.hk”, ”royalselects.com”, “us”, “we”, “our” refer to us, royalselects, or our service, royalselects.com, as is appropriate in the context of the use of the words “you” and “your” refer to you, the person who is being presented with this document for your agreement.

 

Access to and use of this site and the products and services available through this site (collectively, the \"services\") are subject to the following terms, conditions and notices (the \"terms of service\" or “TOS”). By using the services, you are agreeing to all of the terms of service, as may be updated by us from time to time.

royalselects.com reserves the right to make changes to the site, related polices and agreements, the privacy policy and this TOS at any time. You are advised to check the site from time to time to check the update or changes to the said policies and agreements, the privacy policy and the TOS.

 

The following Terms and Conditions only apply to ROYALSELECTS Website, powered by royalselects.hk.

 

 

2.0          Registration

 

To use some of the services or features made available to you on this site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Should any of your registration information change, please notify us immediately at the following e-mail address sales@royalselects.com. We may also change registration requirements from time to time.

 

In using the site, you agree to accept responsibility for all activities conducted through your account. You are responsible for keeping your account and password secure. If you feel or suspect that the security of your account has been compromised or if there is unauthorised use of your account, please contact us immediately. Please refer to our privacy policy for more information on how we use our personal data.

 

By registering for our webshop as a member, you are agreeing to receive regular newsletters and marketing related emails from royalselects.com. Should you wish to be removed from our email list, you can unsubscribe or terminate your account any time.

 

 

3.0          Terms of sale

 

3.1 Our contract

 

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until you payment has been approved by us and we have debited your credit card or paypal account.

 

3.2 Pricing and Availability

 

Prices are shown on the site in Hong Kong Dollars (HKD). Prices displayed on the site at the time your order is accepted will be honoured except in the case of obvious error. Whilst we use our best endeavours to ensure that all prices appearing on the site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, we will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.

 

If your credit card is not denominated in Hong Kong Dollars (HKD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

 

Excluding HKD the currencies shown on the webshop are a guideline and we do not guarantee that prices remain accurate to the how you will be charged by your bank.

 

royalselects.com attempts to be as accurate as possible. However, royalselects.com does not warrant that product descriptions, prices and details are accurate as errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. Product availability is not guaranteed. If a product is not available when you order processes we will notify you by email.

 

3.3 Payment

 

We accept payments made by Visa, MasterCard, American Express, Paypal.

 

By placing an order using one of the above Credit card and online payment methods, you confirm that the Credit card(s) or paypal account used is yours that you have been authorised by the owner to use it. If your card issuer refuses to authorise payment to royalselects, we will not be liable for any delay or non-delivery.

 

For bank transfer customer, after you’ve submitted your bank transfer receipt we will need to verify it with our bank account, once confirmed, your item will be dispatch.

 

We take all reasonable care to make our Site secure. All credit card transactions on this site are processed using PayPal, a secure online payment gateway that encrypts your card details in a secure host environment. These details will be fully encrypted and only used to process card transactions which you have initiated.

 

3.4 Customs and import charges

 

Taxes and duties applicable to your order depend on the shipping country of your order:

 

Hong Kong orders are not subject to taxes and duties

Customers purchasing from a country served as Delivery Duty Paid (DDP) will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a court served as Delivery Duty Unpaid (DDU) will be charged for items purchased and shipping costs only.  Import duty or tax costs will be invoiced to you directly from HK Post. We recommend you contact your local customs authority to determine a landed cost prior to purchase completion.

 

3.5 Discount codes

 

Promotional discount codes – we may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this website. The conditions of use relating to any discount code will be specified at the time of issue.

 

However these T&Cs relate to all royalselects.com promotions, competitions and discount codes (unless otherwise stated):

 

Only one promotion code can be used per order.

A promotion code can’t be used after an order has been placed.

Sale items are excluded from all discount and promotion codes (unless otherwise stated). Other selected brand exclusions may also apply.

 

 

4.0          Acceptance of your order

 

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

 

Unless you cancel your order, acceptance of your order and completion of the contract between you and royalselects.com will be completed when we email you to confirm the goods have been dispatched.

 

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the TOS.

 

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the Site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

 

 

5.0          Returns and exchanges

 

5.1 Exchanges

 

Should you wish to exchange/return your merchandise please refer to the guideline below and enter the information included reason(s) of exchange/return in http://www.royalselects.com/index.php?route=account/return/add for your exchange/return request. Merchandise may be exchanged or returned within 21 days of receiving the goods.

 

Exchanges/returns will be processed upon receipt of the regarding merchandise. Acknowledgement of receipt will be sent electronically following the evaluation process, stating the outcome and whether the item is eligible for exchange, refund or credit.

 

Packages sent without first contacting us will not be accepted.

 

Should you need to contact us about any questions please email us at sales@royalselects.com

 

Customers are permitted to exchange merchandise other than Excluded items (subject to Returns/Exchanges Conditions) for a different size in the same colour and style based on stock availability. If a different size is unavailable then an alternative style and colour may be considered. If the customer selects merchandise of lower value than the original merchandise purchased then a cash coupon will be issued.

 

5.2 Returns/Exchanges Conditions

 

Please refer to the following criteria as a guideline for our returns/exchange policy:

 

General

Include our return form and the return merchandise in its original condition.

All tags, certificates, warranties, care instructions, product labelling, authenticity cards, extra buttons, hangers, dust bags and boxes (in case of shoes) are intact and returned together with the merchandise.

Sales/Discounted merchandise is not eligible for return.

The merchandise does not fall within the category of “Excluded items” as defined below;

The merchandise is in “Sellable Condition” as defined below;

All returns will be refunded in through your original form of payment.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.

Upon dispute, royalselects reserves the right to make the final decision on all return cases.

 

Returns or exchanges outside 14 days of receiving the goods (as the case may be) may be accepted at the sole discretion of royalselects.

 

Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by royalselects. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.

 

Return merchandise should be posted to the following address with a completed return form:

 

Royalselects

Room D-G,5/F, Wah Lik Industrial Centre,

459-469 Castle Peak Road,

Tsuen Wan,

Hong Kong

 

5.3 Sellable Condition

 

“Sellable condition” means that that the merchandise is still in its original packaging with the original labels, garment tags, price tags and return tags still attached; that the merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold; and that the merchandise is not damaged in any way.

 

The decision as to whether the merchandise is in Sellable Condition remains within royalselects’s sole discretion and its decision shall be final.

 

5.4 Cash Coupon

 

In the event that a customer is entitled to a Cash Coupon it will be given via email by us.

 

Cash coupons can only be used online at royalselects

Cash coupons can only be used on orders associated with your original account.  This means, cash coupons cannot be transferred to another person or account.

Cash coupon may not be purchased. Cash coupons are provided to you when purchased items have been returned and the return is eligible for a cash coupon.

Purchase amounts that exceed the value of the Cash Coupon will require an additional method of payment for the balance due.

 

5.5 Replacement or Exchange

Goods sold are not refundable. Exchange with receipt is allowed within 14 days if your purchases (for the same item, and where still available) for products are:

-      damaged at the time of delivery or faulty due to no fault on your part: or

-      incorrectly shipped because of an error on our part.

To replace or exchange an item described above, you must retain the sales invoice and notify us by email at sales@royalselects.com or complete the returning form in http://www.royalselects.com/index.php?route=account/return/add within 14 days from the date of delivery of the goods to you specifying the reasons for the exchange.  Requests for exchanges received by us outside this time frame may be accepted at our discretion only.

Please Note: Tailor-made items, displayed items, defective items, discounted items, promotional items, breakable items, or items damaged through normal wear and tear cannot be returned, exchanged or refunded at any time.

 

5.6Cancellation

Under normal circumstances we do not allow the cancellation of an order after the order has been submitted. Please contact sales@royalselects.com immediately if there is a specific reason for cancellation.

For further information please email sales@royalselects.com.

 

 

6.0 Product Description and Colours

 

We will endeavour to ensure that the content and the product descriptions on royalselects.com are as accurate and complete as possible. We however do not warrant that “content” and product descriptions are accurate, complete, current or error free.

 

We have made every effort to display as accurately as possible the colours of our products that appear on royalselects.hk. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.

 

 

7.0          Liability

 

Views expressed in any media by the designers, companies or third parties, whose products are sold on royalselects or with whom we are associated, are their own. royalselects takes no responsibility for any such views as they do not necessarily reflect ours.

 

royalselects does not guarantee that the use of royalselects and services will be error-free or that the site or the servers that make it available are free of viruses or other harmful components. We recommend all users of the Site to ensure they have up-to-date software, including anti-virus, installed.

 

Some events may happen beyond our reasonable control, such as adverse weather. Under such conditions, we will always do our best to aim at maintaining its services but will not be responsible for failing to meet any obligations in this TOS.

 

 

8.0        Intellectual Property Rights

 

royalselects consists of software and “material” (Which is defined as, or includes, images, video, text formats, styles of presentation, software (including HTML code)  are the intellectual property of royalselects and are protected by intellectual property and copyright laws and international treaty provisions.

 

royalselects is for your personal and non-commercial use only. Any non-personal and/or commercial use of the material is only permitted when expressly authorised by royalselects and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any material contained within the site without prior consent or authorization of royalselects. Any such unauthorized actions may result in civil consequences or criminal penalties. royalselects reserves the right to withdraw or amend any item of the Services without notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.

 

 

9.0        Trademarks

 

“royalselects” and the royalselects logo are registered trademarks of royalselects.hk trademarks may not be used in connection with any product or service that is not royalselects’s, in any manner that is likely to cause confusion among customer or in any manner that disparages or discredits royalselects. You agree not to use royalselects anywhere without our prior written consent.

 

 

10.0        No Waiver

 

If you breach the Terms of Service (TOS) and we take no action against you, we will still be entitled to use our rights and remedies in any other situation where you breach the TOS.

 

 

11.0        Privacy Policy

 

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. We have adopted a corporate wide Privacy Policy that guides how we collect, store, and use the information that you provide us with.

 

The following information is provided by royalselects to enable you to be fully informed of our Privacy Policies. By visiting royalselects, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

 

royalselects collects personal information in several ways when you place an order or register for a service offered by royalselects. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider\'s systems.

 

We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

 

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences. We do not sell your details to third party marketing companies.

 

 

12.0        Contact Information

 

If you have any questions, concerns or notices of violations to these terms and conditions, please contact us by sending an email to sales@royalselects.com

 

 

13.0        Governing Law Jurisdiction

 

These website terms and conditions together with all our policies and procedures shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People’s Republic of China. You hereby irrevocably agree that the courts of Hong Kong Special Administrative region shall have exclusive jurisdiction in relation to any claim or dispute concerning or arising from these terms and the order terms.

These website terms and conditions were last updated on 15 July, 2015